Background
Education
- BS, Virginia Institute of Technology
- MS, University of Notre Dame
- Ph D, University of Notre Dame
Expertise
- Total Quality Management
- Strategic Use of Information Systems
- Inventory Management
Presentations
- Product and Service Quality: The Antecedents of Customer Loyalty in the Automotive Industry, National DSI meeting, Orlando, FL (2000)
- Quality as a Strategic Instrument for Competing in the Automotive Industry, International DSI Conference, Greece, Athens (1999)