Showing 40 of 241 articles
Faculty Research
When and how to respond to controversial topics in the workplace
Employees at every level increasingly face decisions about whether — and how — to act when controversial issues arise at work.
Faculty Research
Nine new faculty join Mendoza College of Business
The University of Notre Dame’s Mendoza College of Business welcomed nine new faculty members this year, supporting its top strategic priority of strengthening its reputation as a leading research institution.
Awards
Ahmed Abbasi named to Notre Dame All-Faculty Team
The All-Faculty Team honors distinguished faculty members from across the University who have made transformative contributions to Notre Dame and to their academic fields.
Consumer Behavior
Should banks hunt down fraudsters? One study's surprising findings
Research from Notre Dame shows refunding money to customers may not be enough to keep them. They want banks to find the bad guy.
Consumer Behavior
Banks more often retain defrauded customers if they can attribute blame
Whether a bank’s fraud investigation results in finding the perpetrator “actually does matter quite a bit in terms of customers continuing with banks,” said Vamsi Kanuri, a Notre Dame professor.
Consumer Behavior
Banks that ID fraudsters see more customer loyalty
Banks that identify fraudsters can boost customer loyalty, according to research from the University of Notre Dame Mendoza College of Business.
Consumer Behavior
Banks that identify fraudsters increase loyalty, retain more defrauded customers than others who never were compromised
Research by marketing professor Vamsi Kanuri found that if a bank can’t tell a customer who was responsible for a fraudulent transaction, that customer loses trust.
Analytics & Technology
New Mendoza Behavioral Lab enhances research potential
The expanded Mendoza Behavioral Lab, a dedicated research center designed for examining human behavior as it relates to business, will enhance the College's tradition of thought leadership.
Consumer Behavior
Consumers prefer dealing with chatbots over humans when buying ‘embarrassing’ products online
The research looked at how shoppers’ desire to avoid embarrassment influenced two types of interactions with chatbots: when a chatbot’s identity is disclosed, and when it is not disclosed and is therefore ambiguous.
Consumer Behavior
Shipping policies boost online spending
A new study from marketing professor Vamsi Kanuri reveals surprising results when shipping policies are adjusted from tiered to flat-rate models.