Online shoppers behave differently after chatting with staff of the opposite gender, research shows

In a digital world where people are mere pixels on a screen, gender bias can show up in unexpected forms. That's what our research team found in a field experiment published in the Journal of Operations Management.

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Weathering Healthcare’s Perfect Storm

Research by Sarv Devaraj reveals how unpredictable patient volume and case complexity affect hospital operations and why each form of uncertainty demands a different management response.

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When consumers turn to a moral authority

Moral implications can have as much influence on purchasing decisions as financial returns, according to new research from Professor Amanda Sharkey.

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