Why letting customers keep their returns creates loyalty
Forbes examines research from the Mendoza College of Business that shows letting customers keep returns leads to positive brand perception.
- Published
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A common dedication to the truth is key to unity
Professor David Cloutier wrote an article for U.S. Catholic about friendship in communities with shared convictions.
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Weathering Healthcare’s Perfect Storm
Research by Sarv Devaraj reveals how unpredictable patient volume and case complexity affect hospital operations and why each form of uncertainty demands a different management response.
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When consumers turn to a moral authority
Moral implications can have as much influence on purchasing decisions as financial returns, according to new research from Professor Amanda Sharkey.